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Recruitment & Staff Training

Build a Stronger Team with Senior Living HR Experts—From hiring to ongoing development, we help you build a strong, accountable team.

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Behind every great senior residence is a reliable, empowered team. At Smith & Associates, we support your entire staffing journey—from sourcing top talent and training new hires to assessing staff engagement and service quality. With the right people and systems in place, your team becomes your greatest asset.

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Talent Acquisition

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We help you attract, screen, and hire qualified candidates who are aligned with your values and ready to contribute. From front-line staff to leadership roles, our process ensures the right people land in the right positions.

✔ Job descriptions and role clarity

✔ Interviewing, screening, and selection

✔ Recruitment campaigns and outreach

✔ Onboarding templates and SOPs

Staff Training

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Strong teams need strong foundations. We offer customized training for all departments, with a focus on compliance, consistency, and compassionate care. Whether onboarding or upskilling, we give your team the tools to succeed.

✔ Orientation programs for new hires

✔ Leadership and management coaching

✔ Role-specific training modules

✔ Training calendars and accountability

Surveying Satisfaction (Engagement Surveys)

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Understand how your staff feel, what’s working, and where improvements are needed. We design and deliver staff satisfaction surveys that provide real insight—so you can address concerns before they become problems.

✔ Custom engagement survey design

✔ Actionable insights and reporting

✔ Anonymous staff feedback collection

✔ Recommendations for improving morale

Mystery Shopping

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We evaluate service quality through discreet, real-world testing. Our mystery shoppers assess everything from reception interactions to dining service—giving you an honest look at how your team performs when no one’s watching.

✔ Customized mystery shopping scenarios

✔ Detailed reporting and scoring

✔ Anonymous visits to assess service delivery

✔ Staff coaching recommendations

Senior Living Staffing & Training

Your people shape your culture. From hiring the right talent to training and retaining top performers, we help you build a team that delivers exceptional care and drives long-term success.